01
Describe the issue
Share what happened, when it happened and the relevant transaction references. Never include passwords, private keys, recovery phrases or security codes.
02
Review the proposal
Receive the proposed work, information needed, fee structure and limitations before deciding whether to proceed.
03
Review the available records
The agreed review uses relevant records and public transaction information, identifying gaps and external dependencies.
04
Receive the outcome
Receive the agreed findings or documentation, including records reviewed, uncertainties and relevant next steps.